From Our Greenhouses
to Your Doorstep
The Ordering Process at Almost
1. Once your order and payment are
received by our system.
a. You will be assigned an order number at the order's completion.
i. We must receive payment in full before we can hold your plants in your order for you. If you select a different payment method like "check" please mail your payment to us at: Almost Eden, 1240 Smith Rd, Merryville, LA 70653. Also, please contact us via our customer support portal, via email, john(at)almostedenplants.com, or phone, (337) 375-2114, or put a note in the comments at check out to let us know that this is how you intend to pay.
b. An automatic order confirmation email will be sent to you immediately upon the order's
completion including an itemized list of the plants that you selected.
i. If you do not receive this email please check your SPAM and add
"@almostedenplants.com" to your accepted emails or whitelist. If you do not have an email from us, please contact us via our customer support portal so that we can ensure that your order was accepted by our system. We can then email you with your order information in the event that there was an error somewhere along the line.
2. Please check your order information carefully for accuracy. We urge you to contact us via our customer support portal as soon as possible if something needs to be corrected. We cannot
be responsible for orders that go undelivered due to incorrect address
3. We do not do rush shipments as our plants must meet various state and
federal compliance requirements before they can be shipped to you and
this process generally requires a minimum of 48 to 72 hours for us to
4. Paid orders that are received by 11:59PM on Wednesdays are normally shipped the following week, unless otherwise specified by you or our staff, via
Fedex. Normally we ship orders out on Mondays,
Tuesdays, and rarely on Wednesdays.
a. By shipping your plants early in the week they are much less likely
to spend the weekend in a warehouse somewhere and will be much more likely to
get to you in good condition.
5. As soon as we print the shipping label for your order you will receive an email from Fedex.com that should contain your tracking number and order details. Please be sure to add "@fedex.com" and "@almostedenplants.com" to your white list so that these communications do not end up in your SPAM folder.
a. We will also send you an email that same week from @almostedenplants.com confirming that your order has been shipped
to you. This email should also have a copy of your Fedex tracking number. If not and you would like your tracking number please contact us via our customer support portal.
i. This final receipt will also include general unpacking and initial care instructions for your new plants. For detailed information on proper watering and planting techniques please see our Growing Guides webpage or click the links below:
Container Plant Growing Guide
Planting a New Plant in the Garden or Landscape
There are also plant specific growing guides for Angel's Trumpets, Jasmines, Honeysuckles, and more.
b. If you do not receive your plants in a timely fashion (3 and rarely 4 days is
generally the maximum) after receiving the email from Stamps.com please feel free to
contact us via our customer support portal. We can track any order with Fedex and
may be able to correct some issues.
We ship live, quality,
well rooted plants that are individually selected by experienced
plant is inspected, labeled with a fade-resistant waterproof tag, hand wrapped and packaged using the utmost care.
packaging system is designed to ensure that each plant reaches you as though
it was just pulled from our nursery.
Shipping charges are now zip code zone based in combination with the expected total weight of your order.
You can get an estimated shipping cost by clicking the "Calculate shipping cost" link in the minicart or on the "View Cart" page. Registered customers who are logged into the website will automatically have their shipping costs estimated while they shop.
is important to us. The crew here at Almost Eden works diligently to
ensure that your plants will have arrived to you in a timely manner and
according to your requested shipment date in a condition that is healthy
and are normally large enough to begin begin flowering in their first
We do guarantee that:
your plants will arrive healthy and in a condition which will give them
the opportunity to grow and perform as we would expect them to under
normal satisfactory growing conditions. If you find a problem with your
shipment please notify us within 48 hours of receiving your order. If
we find it appropriate, we will replace your damaged plants, credit your
account, or provide the appropriate refund pertaining to the order in
question. We will, at most, only replace, credit, or refund the original
purchase price of the product in question.
if you are
not completely satisfied with your order please contact us within ten
days of receipt of your order and we will do our best to work with you
in order to remedy the situation.
We do not guarantee plants
that are damaged or are in poor condition due to:
inappropriate extremes in temperature, light, wind, salts, chemicals, or
other conditions that are detrimental to the general health and well
being of the plant(s) once you have received it(them). We feel that it
is as much the customer's responsibility to provide the appropriate care
for the plants that they have purchased as it is our responsibility to
provide quality products and prompt and convenient service. If the
plants that you are purchasing are cold sensitive, we feel that it is
the customer's responsibility to take this into consideration when
placing the order. We normally try to ship orders as promptly as
possible, once an order has been placed and approved. So long as you place your order by Friday at 12:00 midnight CST we will
ship it out the following Monday, Tuesday, or Wednesday under typical circumstances and
foregoing postal holidays or other unforeseen circumstances. If at
anytime prior to the package being shipped you decide for us to hold
your order for a later ship date due to unexpected conditions please
feel free to contact us.
have remained in their packages beyond a reasonable amount of time after
having been delivered to the address that the customer has specified
(P.O. boxes included) when placing the order. Once the package has been
transferred from Almost Eden to Fedex, we may not be able to reliably
redirect your package, if at all. Living and growing plants become perishable items
once they enter their packages and can only reasonably be expected to
tolerate the varied temperature conditions and darkness that they may
experience on their journey for a limited amount of time. Within 24
hours of an order having been shipped Almost Eden will notify you of its
shipment via the email address that you supplied when the order was
originally placed. If you feel that your package may need special
instructions provided to the Fedex delivery driver please let us know and we
will be happy to include them on the outside of your package.
If you have any further questions or comments regarding
Almost Eden's Shipping or Guarantee please feel free to
Phone Service Hours
8am - 7pm CST
7 days a week 337-375-2114
Almost Eden reserves
the right to make changes to these policies. Revised 2-3-2021