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The Ordering Process at Almost Eden

1. Your order is received by our system.
    a. You will be assigned an order number at the order's completion.
        i. If you are paying by any other method other than a credit card or Paypal we must receive full payment before the order will be set to be shipped.
    b. An automatic email will be sent to you immediately upon the order's completion.
        i. If you do not receive this email please check your SPAM and add "@almostedenplants.com" to your accepted emails or whitelist. If you do not have an email from us please contact us so that we can ensure that your order was accepted by our system. We can then email you with your order information in the event that there was an error somewhere along the line.
 

2. Please check your order information carefully for accuracy. We cannot be responsible for orders that go undelivered due to incorrect address information.
 

3. We do not do rush shipments as our plants must meet various state and federal compliance requirements before they can be shipped to you and this process generally requires a minimum of 48 to 72 hours for us to complete.
 

4. NOTE this policy has changed as of 5-12-2019: Paid orders that are received by 11:59PM on Wednesdays are shipped the following week, unless otherwise specified by you or our staff, via the USPS 2-3 Day Priority Mail service. We ship orders out on Mondays, Tuesdays, and only rarely on Wednesdays.
    a. By shipping your plants early in the week they are much less likely to spend the weekend at the Post Office and will be much more likely to get to you in good condition.
 

5. As soon as we print the shipping label for your order you will receive an email from @stamps.com that should contain your tracking number and order details. Please be sure to add "@stamps.com" and "@almostedenplants.com" to your white list so that these communications do not end up in your SPAM folder.
a. We will also send you an email that same week from @almostedenplants.com confirming that your order has been shipped to you. This email should also have a copy of your USPS tracking number. If not and you would like it please contact us.
    a. If you do not receive your plants in a timely fashion (3 days is generally the maximum) after receiving this email please feel free to contact us. We can track any order with the USPS and may be able to correct some issues.

  • We ship live, quality, well rooted plants that are individually selected by experienced growers.
  • Each plant is hand wrapped and packaged using the utmost care. 
  • Our packaging system is designed to ensure that each plant reaches you as though it was just pulled from our nursery. 
  • Shipping charges are as follows:

        One time boxing fee per delivery address of $6.00

        $3.95 for each item ordered

        For example: An order for 3 plants going to a single address:

                     Shipping=$6.00 + 3($3.95) = $17.85
 

 

Our Guarantee

Customer satisfaction is important to us.  The crew here at Almost Eden works diligently to ensure that your plants will have arrived to you in a timely manner and according to your requested shipment date in a condition that is healthy and are normally large enough to begin begin flowering in their first season. 

We do guarantee that:

    your plants will arrive healthy and in a condition which will give them the opportunity to grow and perform as we would expect them to under normal satisfactory growing conditions.  If you find a problem with your shipment please notify us within 48 hours of receiving your order.  If we find it appropriate, we will replace your damaged plants, credit your account, or provide the appropriate refund pertaining to the order in question. We will, at most, only replace, credit, or refund the original purchase price of the product in question.

    if you are not completely satisfied with your order please contact us within ten days of receipt of your order and we will do our best to work with you in order to remedy the situation.

 

 

We do not guarantee plants that are damaged or are in poor condition due to:

    exposure to inappropriate extremes in temperature, light, wind, salts, chemicals, or other conditions that are detrimental to the general health and well being of the plant(s) once you have received it(them). We feel that it is as much the customer's responsibility to provide the appropriate care for the plants that they have purchased as it is our responsibility to provide quality products and prompt and convenient service. If the plants that you are purchasing are cold sensitive, we feel that it is the customer's responsibility to take this into consideration when placing the order. We normally try to ship orders as promptly as possible, once an order has been placed and approved. So long as you place your order by Friday at 12:00 midnight CST we will ship it out the following Monday, Tuesday, or Wednesday under typical circumstances and foregoing postal holidays or other unforeseen circumstances. If at anytime prior to the package being shipped you decide for us to hold your order for a later ship date due to unexpected conditions please feel free to contact us.

    plants that have remained in their packages beyond a reasonable amount of time after having been delivered to the address that the customer has specified (P.O. boxes included) when placing the order. Once the package has been transferred from Almost Eden to the USPS it CANNOT be reliably redirected, if at all. Living and growing plants become perishable items once they enter their packages and can only reasonably be expected to tolerate the varied temperature conditions and darkness that they may experience on their journey for a limited amount of time. Within 24 hours of an order having been shipped Almost Eden will notify you of its shipment via the email address that you supplied when the order was originally placed. If you feel that your package may need special instructions provided to the US Mail Carrier please let us know and we will be happy to include them on the outside of your package.

 

If you have any further questions or comments regarding Almost Eden's Shipping or Guarantee please feel free to Contact Us:

 

Phone Service Hours

8am - 7pm CST

7 days a week 337-375-2114

 

Almost Eden reserves the right to make changes to these policies. Revised 5-12-2019

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